Mobile Banking Trends in 2020
As mobile banking technology continues to grow and expand, let’s look at the top global mobile banking trends to look out for in 2020.
Voice Payments Will Gain Popularity
Voice-activated commands are gaining ground with global consumers. With security being a high concern in Banking, voice recognition is being introduced mutually of the methods for two-way authentication. Voice-first technology is additionally getting used to supply access to non-public banking through smart devices like Alexa or Siri. Some individual banks are allowing customers to conduct money transfers to trusted payees, inquire about transactions, or report stolen cards, using voice only. Gartner predicts, by 2020, nearly one-third of all browser searches are going to be screenless.
Big Data Will Help Fraud Detection
The risk of security increases for banks and financial institutions with a rise in revenues and services. consistent with Forbes, card losses alone could surpass $12 billion in 2020. Fortunately, the utilization of massive data engines enables banks to safeguard their resources and protect their customers’ identities. they will extract vast pools of customer data from various sources and improve risk assessment processes. The analysis could help to develop predictive models of fraud detection and also jump before the competition by providing a streamlined customer experience.
Customer Service Will Improve With Machine Learning And Smart Bots
Offering highly personalized real-time experiences may be a key differentiator for financial institutions. Despite 61% of consumers making it known that they might switch banks if serviced poorly, 94% of banks are unable to deliver on their personalization promise. Introducing machine learning and chatbots will enhance user experience with banking and keep customers loyal. Smart Bots use machine learning, predictive analytics, and make better predictions and decisions than bank clerks so there’ll be deeper insights into consumer behavior. This trend has developed with more banks adopting smart bots to offer customers the personalization they desire efficiently.